The Relationship Of Response Time And Therapeutic Communication Capability Of Nurses On Patient Satisfaction In The Igd Of Lavalette Hospital Malang

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Abstract

Lack of response time and lack of therapeutic communication by nurses are factors that cause patient and family dissatisfaction with services at the hospital. This study aims to determine the relationship between response time and nurses' therapeutic communication skills on patient satisfaction in the Emergency Room (IGD) Lavalette Hospital, Malang.   This research method uses a cross sectional design. The research sample was patients who were being treated in the emergency room with a total of 92 respondents. The sampling method uses accidental sampling. The data collection method uses observation of the time it takes for nurses to carry out initial actions and questionnaires on nurse therapeutic communication and patient satisfaction. Bivariate analysis used Spearman-rho analysis and multivariate analysis used multiple linear regression with ?= <0.05. The results of the bivariate analysis showed that the p-value for response time was 0.000 and therapeutic communication was 0.001 (p-value ? ? 0.005), so it could be concluded that there was a relationship between response time, therapeutic communication and patient satisfaction in the emergency room at Lavalette Hospital, Malang. The results of the correlation coefficient (r) for response time were 0.788 and therapeutic communication 0.641, which means the level of closeness of the relationship is strong. The results of multivariate analysis using the logistic regression test showed a p-value of 0.000 (? ? 0.005), so it was concluded that there was a relationship between response time and nurses' therapeutic communication skills on patient satisfaction. Nurses' response time and therapeutic communication skills should be maintained and improved in providing services in hospitals, especially in the emergency room to prevent problems from arising that could impact patient satisfaction.   Key words: response time, therapeutic communication, patient satisfaction.